📍 Shipping Areas
We currently ship within Germany and to most European countries (EU & EFTA).
During checkout, you’ll see the full list of available destinations. If your country isn’t listed, please contact us before placing your order.
📦 Shipping Policy Overview
We deliver across Germany and Europe with clear, weight-based rates:
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🇩🇪 Germany
• FREE SHIPPING → Orders from €100 (up to 30 kg)
• 0–30 kg → €9.99 • 2–5 business days
• 30–50 kg → €14.99 • 2–5 business days -
🇪🇺 Europe (Austria, Belgium, Bulgaria + 22 more)
• FREE SHIPPING → Orders from €100 (up to 30 kg)
• 0–30 kg → €9.99 • 3–8 business days
• 30–50 kg → €19.99 • 3–8 business days
🪴 Special Note for Heavy Items
Some bulky or heavy items — especially bags of soil or substrate — may incur an additional delivery cost due to their weight and volume.
If this applies to your order, we will always inform you in advance. No extra charge will ever be applied without your confirmation.
ℹ️ General Notes
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All orders include tracking.
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Orders over 50 kg → Please contact us for a custom delivery quote.
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Delivery times may vary slightly depending on location and courier.
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If your order exceeds the listed weight limits (30 kg / 60 kg / 100 kg) or any item exceeds the maximum side lengths (130 cm in Germany, 120 cm in other countries), additional shipping costs may apply.
⏱ Delivery Times
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Processing time: 1–2 business days
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Germany: 2–5 business days
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Europe: 3–8 business days
Please note: During peak seasons, holidays, or unforeseen events, slight delays may occur.
🚚 Shipping Carriers
We work with DHL, DPD, UPS, and other trusted partners to ensure fast and secure delivery.
The carrier is automatically selected based on destination and package characteristics.
🔍 Tracking Your Order
Once your order ships, you’ll receive a tracking ID.
Tracking becomes active as soon as the package leaves our warehouse — this may take a few hours (up to one day) to appear in the carrier’s system.
💰 When Extra Charges May Apply
Additional fees may occur if:
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Overweight → Order exceeds the listed weight limits
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Oversized → Any item exceeds the maximum side length (130 cm in Germany, 120 cm in other countries)
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Bulky but light items → Voluminous goods (e.g., loose fibres or large grow media bags) requiring dimensional weight or multiple packages
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Special handling or remote delivery → Lift gates, cranes, or remote areas
⚠️ You’ll always be contacted first with a clear quote — no surprise charges.
📦 Packaging & Handling Buffer
Our flat shipping rates include a small buffer to cover packaging materials and courier cost fluctuations.
No hidden fees for standard packing supplies.
📦 Shipping Damage & Missing Deliveries
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Visible damage → Refuse delivery or note it on the courier’s slip, then send photos to contact@groweedu.com.
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Package missing? → If your order doesn’t arrive within the estimated window, contact us right away and we’ll trace it.
🔄 Returns & Undeliverable Packages
Returns follow the same weight, size, and zone policies as outgoing shipments.
If a package is returned due to an incorrect address or failure to collect, extra fees may apply.
For bulky returns, we’ll arrange pickup and confirm any charges in advance.
💡 Tips to Avoid Extra Charges
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Bundle orders to stay within the 30 kg / 60 kg / 100 kg thresholds.
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Request a custom quote in advance for heavy lights or large quantities of grow media.